Shipping policy

This shipping policy explains how TORCHTECH CO, LIMITED. (doing business as “MagicJohny”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Table of contents

• 1. Shipping and Delivery Options
• 1. Free Shipping
• 2. Flat Rate Shipping
• 3. Shipping Methods
• 2. Delayed Orders
• 3. Contact Information

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Free Shipping

As part of our commitment to an exceptional shopping experience, we are pleased to offer free

shipping for Premium Members.

Flat Rate Shipping

• To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option within 48 contiguous States.
• Shipping policy for www.magicjohny.com.
• We offer a variety of shipping options to suit the needs of our customers:
• Free Shipping
• Express Shipping

We strive for a swift preparation process and orders are typically processed and dispatched within 1-3 business days so that customers can receive their items promptly. In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

Delayed Orders

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to

contact us using the details below:

magicianq007@gmail.com

Return and Refund Policy

Last updated: January 09, 2025

Thank you for shopping at Red Bridge Comms website and Red Bridge Comms app.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Application means the software program provided by the Company downloaded by You on any electronic device, named TORCHTECH CO, LIMITED.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TORCHTECH CO, LIMITED., 123 Main Street, New York City, New York, 11205.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Application or the Website or both.

• Website refers to Magic Johny and Red Bridge Comms, accessible from www.magicjohny.com.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: magicianq007@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

123 Main Street New York City, New York, 11205

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: magicianq007@gmail.com